FAQs

Kyle ER is always open, even on holidays, 24/7, 365 days of the year.

Kyle ER treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rashes to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.

Kyle ER treats patients of all ages, from newborn infants through to elderly adults. We pride ourselves on being “child friendly” and even have a special exam room designed to help put our younger patients at ease.

There is no need to make an appointment with Kyle ER. If you think you might be having a medical emergency we encourage you to come in immediately. Kyle ER can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.

It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.

Kyle ER is open 24/7 whereas by contrast an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms like Kyle ER are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast urgent care clinics usually have more limited laboratory and radiology testing. Another important difference between the two is that Kyle ER is staffed by board-certified emergency room physicians and ER-trained Registered Nurses. Whereas, urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.

As a standalone emergency center, Kyle ER features much shorter wait times than typical hospital-based emergency rooms. Kyle ER doesn’t take patients from 911 ambulance services, therefore minimizing patient volume. Kyle ER’s board-certified ER physicians and experienced Registered Nurses are able to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.

If you need to be admitted to a hospital for additional care, Kyle ER will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.

Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Kyle ER is 15 minutes.

Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.

Kyle ER honors in-network benefits from private insurance plans like United Health, Cigna, Humana, Aetna, and Blue Cross/Blue Shield, etc… At this time Kyle ER does cannot accept Medicare, Medicaid, Tricare, or CHIPS.

According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

Yes, Kyle ER always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place you will still have the option of using a cash-fee plan to pay for your ER visit.

You will be asked to pay your emergency room copay at the end of your visit.

Your ER visit will be processed by Tyvan Billing and sent to your insurance company. Kyle ER accepts “in-network” benefits even if your insurance company is “out of network”.

Kyle ER accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover.
 Click here to pay your bill online.

To learn more, visit our Billing & Insurance page.

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit www.tdi.state.tx.us.
You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535

The health care system can be confusing and costly when consumers lack access to critical information. SB 425 alleviates this problem by requiring free-standing ERs like Kyle ER, to provide more transparency about fees, prices and network status. For more information about Senate Bill 425, click here.